Aquatics FAQs

All registrations are done online - right in our Parent Portal, which can be accessed here! 

You are free to withdraw from lessons before they start. Once lessons have started, if you withdraw prior to fifth week of classes, there is a $40 cancellation fee, and the remaining amount of classes is credited to your account. There are no refunds after week 5, as we are unable to fill the spot. 

Our Parent-Child classes are designed for children ages 6 months to 3 years, while our Preschool classes are for children ages 3 to 5. Our Progressive program is intended for swimmers ages 6 to 16 of all ability levels. On the first day of class, any child with an unknown skill level will be assessed and placed in the most appropriate group. For more advanced swimmers, we also offer a Swim Clinic that meets multiple times per week.

We start kids off in our swim lessons as early as 6 months. Please see our parent-child class schedule.

We will never have more than 5 students for 1 instructor. We will always either move kids around or add an extra instructor.

Because our classes are only 30 or 40 minutes long, we have developed an effective structure that makes the most of every minute. Instructors introduce a skill to the group and then give each child an opportunity to practice it individually. While waiting for their turn, students can watch their peers, which is often a valuable learning experience. Even when they are not actively observing, they are building comfort and confidence in the water simply by being in the pool.

There is no definite time in which your child will learn how to swim. It will depend on the child’s desire, attitude and confidence. All children are different and we need to let them learn at their own comfort level.

Don’t worry, we understand things come up! We do our best to offer 2 complimentary make-ups during the session. Schedule them with the pool office before the current session is over. Please note, while we do our best to offer 2 make-up lessons, they are not guaranteed.

If you get a doctor’s note, we can issue a credit for the class and you still get your two complimentary make ups.

No problem! As long as you call ahead to let us know you are not coming, you can reschedule that makeup!

Please note that we close whenever Billerica Public Schools close due to snow. If the pool closes because of weather or a maintenance issue, a credit will automatically be added to your account. Credits expire after one year but may be applied toward any future registration at the Club.

We are also able to offer a make-up class; however, you must contact the pool office to arrange one.